How we protect you
We take the security of your account seriously and we provide multiple layers of
protection to secure your online experience.
We employ digital certificates to verify the identity of our organization on the
Internet and to ensure content authenticity. To give ultimate confidence to our
customers, we have deployed Extended Validation (EV) SSL certificates.
All communications between our servers and your computer are encrypted to ensure
that customer's interaction with FEC over the Internet is secure. This is to prevent
unauthorized parties from reading the information. We employ 256 bit encryption.
One Time Password
We offer One Time Password (OTP) sent to your registered mobile phone as an SMS.
A customer account is temporarily disabled after a predetermined number of unsuccessful
attempts. This helps to prevent fraudsters from guessing your password.
Prolonged periods of inactivity on our customer portal automatically results in
a timeout and the system logs off the user and ends the session. This reduces the
risk of anyone else accessing your customer account if you leave your computer unattended.
Email alerts are provided to stay informed when payments or important account information
changes are made using your account.